Privacy Policy – 10sbet Pakistan Online Gaming Platform

10sbet respects your privacy. This Privacy Policy explains in clear, straightforward English how 10sbet collects, uses, stores and protects the personal information you provide when you register, deposit, play or otherwise interact with our platform. It also explains what rights you have over your own data and how you can exercise them.

When you create a 10sbet account, you agree to the collection and processing of your personal data as described in this policy. We have kept the language as plain and direct as possible because we believe you deserve to understand exactly what happens with your information — not just sign away your rights to a wall of legal text you will never read.

This policy applies to all services operated under the 10sbet brand, including the website at 10sbet.biz and any mobile or web-based applications we may offer. If you have questions about anything in this policy, our support team at support@10sbet.biz is available to explain any section in further detail.

10sbet collects two categories of data: information you give us directly, and information our systems record automatically when you use the platform.

Information you provide directly:

• Your full name and date of birth, provided during registration and identity verification.
• Your mobile phone number — used as your primary identifier and for two-factor authentication.
• Your email address, if provided during registration or support contact.
• Documents submitted for identity or age verification, such as a CNIC or other government-issued identification.
• Payment method details — specifically the account identifiers associated with Easypaisa, JazzCash, NayaPay, SadaPay, bank accounts (for IBFT) and card details (for Visa/Mastercard transactions). Full card numbers and PIN codes are never stored by 10sbet.
• Communications you send to our support team, including chat transcripts, emails and any attachments.

Information collected automatically:

• Device information — operating system, browser type, device model and screen resolution.
• IP address and approximate geographic location derived from it.
• Session data — login times, session duration and pages visited within the 10sbet platform.
• Gaming activity — bets placed, games played, stake amounts, outcomes and transaction history.
• Technical logs — error reports and performance data used to identify and fix platform issues.

10sbet uses your personal data only for legitimate purposes directly related to operating the platform and managing your account. Below is a summary of the specific purposes for which your data is used:

10sbet does not use your personal data to build profiles for third-party advertising, to conduct political profiling or for any purpose not listed above. We will always tell you before we use your data for a new purpose that was not covered at the time you registered.

10sbet processes your personal data under the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process transactions and fulfil our obligations to you as a platform operator. Without this processing, we cannot provide the service.
• Legal obligation: Processing required to comply with applicable laws — including identity verification requirements, anti-money laundering obligations and responsible gaming regulations. This processing is mandatory and cannot be refused.
• Legitimate interest: Processing for fraud prevention, platform security monitoring, improvement of platform functionality and protection of other members from misuse. We balance these interests against your right to privacy.
• Consent: Processing for optional activities such as marketing communications, participation in surveys or optional analytics programmes. You may withdraw consent for these activities at any time via account settings or by contacting support.

10sbet does not sell, rent or trade your personal data. Full stop. We share data with third parties only to the extent strictly necessary to operate the platform, and only with providers who are contractually bound to handle your data securely and use it solely for the purpose for which it was shared.

Categories of third parties with whom 10sbet may share data on a limited, necessary basis include:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, partner banks for IBFT, and Visa/Mastercard network partners — solely to process your transactions.
• Identity verification providers: Third-party KYC services used to verify your age and identity as required. These providers are bound by strict confidentiality agreements.
• IT infrastructure providers: Cloud hosting and server providers who store data on our behalf under data processing agreements that prohibit them from accessing or using that data independently.
• Fraud prevention services: Specialist services that assist 10sbet in identifying and preventing fraudulent account activity, bonus abuse and suspicious transactions.
• Legal authorities: Law enforcement or regulatory bodies when we receive a lawful request or are legally required to disclose information. 10sbet will inform you of such disclosures where legally permitted to do so.

Because 10sbet handles real-money transactions in Pakistani Rupees, payment data security is a priority. Here is exactly how we handle it:

• Full card numbers (PAN) for Visa and Mastercard transactions are never stored on 10sbet's servers. Card transactions are tokenised — we store only a secure token that cannot be reversed to reveal your card number.
• Easypaisa, JazzCash, NayaPay and SadaPay account identifiers are stored in encrypted form. We only record the information needed to process your transaction and verify that the withdrawal goes to the same source as the deposit.
• Withdrawal requests at 10sbet are only processed to a payment method registered to the same name as the 10sbet account. This matching requirement is a security measure that protects against unauthorised withdrawal attempts.
• All payment transaction records are retained for the legally required period for financial record-keeping purposes. These records are encrypted and access-controlled.

If you believe an unauthorised transaction has been made on your 10sbet account, contact our support team immediately. We have an incident response process for payment disputes that includes temporary account restriction while the matter is investigated.

10sbet has implemented technical and organisational security measures appropriate to the sensitivity of the data we hold. These measures include:

• Transport Layer Security (TLS): All data in transit between your device and 10sbet is encrypted using TLS 1.2 or higher with 256-bit encryption keys.
• Password protection: Passwords are never stored in plain text. They are hashed using industry-standard one-way hashing algorithms before storage. Even 10sbet staff cannot see your password — only you know it.
• Two-Factor Authentication (2FA): All 10sbet accounts benefit from SMS-based OTP verification for login and withdrawal requests, adding a second layer of identity confirmation.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff who handle support requests access only the data relevant to your enquiry, and all access is logged.
• Vulnerability monitoring: 10sbet conducts regular security assessments and monitors our systems for unusual access patterns or potential breaches.

No system can claim to be 100% impenetrable, but 10sbet applies the industry-standard level of protection to your data. In the unlikely event of a security incident that affects your personal data, we will notify you promptly and explain the steps we are taking to address it.

10sbet uses cookies — small text files placed on your device — to make the platform work properly and to understand how it is being used so we can improve it. We do not use cookies to track you across other websites or to build advertising profiles.

The types of cookies 10sbet uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate, and security cookies that support our fraud prevention systems. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences — such as language settings, preferred game lobby view and notification settings — so you do not have to reconfigure them on each visit.
• Analytics cookies: Help us understand how members navigate the platform — which pages are visited most, where people drop off and which features are most used. This data is aggregated and anonymised before analysis. We use this to improve 10sbet, not to identify you individually.

You can control non-essential cookies through your browser settings. Disabling analytics cookies will not affect your ability to use 10sbet. Disabling essential cookies will prevent login and core functionality. Most modern browsers allow you to view, manage and delete cookies in their privacy settings menu.

10sbet retains personal data only for as long as it is needed. Different types of data have different retention periods based on their purpose and any applicable legal requirements:

• Active account data (name, contact details, gaming history): Retained for the life of your account. If you close your account, this data is retained for a further period as required by applicable financial and anti-money laundering regulations — typically up to 5 years from account closure, after which it is securely deleted.
• Transaction and payment records: Retained for the legally required period for financial records, which is typically 5–7 years from the date of the transaction.
• Identity verification documents: Retained while your account is active and for the legally required period after account closure.
• Support communications: Retained for 3 years after the last interaction for quality assurance and dispute resolution purposes.
• Analytics and session data: Aggregated and anonymised within 90 days of collection. Raw session logs are retained for 6 months for security purposes.

When data reaches the end of its retention period, it is securely and permanently deleted from 10sbet's systems. If you request deletion of your data before the retention period expires, we will delete everything that we are not legally required to retain, and clearly explain what we are keeping and why.

As a 10sbet member, you have clear rights over your personal data. These are not conditional on your account activity level or the amount you deposit — they apply equally to every registered member.

To exercise any of these rights, contact our support team at support@10sbet.biz or via live chat. We will acknowledge your request within 5 working days and provide a full response within 30 days. Complex requests may take up to 90 days — we will let you know if this applies to your request. There is no charge for exercising any of these rights.

10sbet is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the 10sbet registration process, and we conduct additional checks on accounts where age is uncertain or inconsistent with stated information.

If 10sbet becomes aware that a registered account belongs to someone under the age of 18, we will immediately suspend that account, forfeit any balance and securely delete the personal data associated with the account — except where retention is required by law.

If you are a parent or guardian and believe a minor has accessed or registered at 10sbet, please contact us immediately at support@10sbet.biz with relevant details and we will investigate and take appropriate action without delay.

If you have opted in to marketing communications from 10sbet, we may send you information about promotions, new games, bonuses and platform updates via SMS or the mobile number associated with your account. We will only do this if you have explicitly agreed to receive these communications.

You can opt out of marketing communications at any time:

• By contacting our support team via live chat or email at support@10sbet.biz.
• By replying STOP to any SMS received from 10sbet.
• Via the notification settings in your 10sbet account.

Opt-out requests are processed within 5 working days. Please note that opting out of marketing does not affect transactional communications — you will still receive messages related to your account activity, such as deposit confirmations, withdrawal notifications and security alerts. These communications are essential to the operation of your account and cannot be disabled.

10sbet will never send marketing to members who have applied responsible gaming restrictions or who have self-excluded. If you receive promotional material after activating a restriction, contact us immediately and we will investigate.

10sbet may update this Privacy Policy from time to time. When we make material changes — that is, changes that meaningfully affect how your data is collected, used or shared — we will notify you via email to your registered address or via an in-platform notification before the changes take effect.

Minor clarifications or corrections to the policy wording that do not change its substance will be made without separate notification. The "Last Updated" date at the top of this page will always reflect the most current version. We encourage you to review this policy periodically.

Continued use of 10sbet following notification of changes to this Privacy Policy constitutes acceptance of the revised version. If you do not agree with any update, you may close your account and request deletion of your data before the changes take effect.

If you have any questions, concerns or requests relating to this Privacy Policy or the way 10sbet handles your personal data, please get in touch:

• Email: support@10sbet.biz
• Live Chat: Available 24/7 from any page on the 10sbet platform

For data rights requests — access, correction, deletion, portability — email us with "Data Rights Request" in the subject line along with your registered mobile number. We will acknowledge receipt within 5 working days.

For concerns about responsible gaming or to activate account restrictions, visit our dedicated Responsible Gaming page. For questions about our platform rules, visit the Terms and Conditions page. For frequently asked questions about accounts, payments and games, visit the FAQ page.